Returns Policy
Mom & Mini complies with Australian Consumer Law and our products come with a Consumer Guarantee that ensures our products are sold without faults and are the same as described online.
We want you to love your purchase, however if you have changed your mind, you can return your items within 30 days of receiving your purchase.
Please carefully read our Return Policy below.
Return Rewards
Choose our store credit option and receive an additional 10% to spend on your next order.
Flat Rate Fee
We offer a flat rate fee of $10 for all domestic online returns within Australia.
30 Day Returns
You have 30 days to request a return after receiving your purchase.
Returns Policy
We accept returns of all products purchased online at Mom & Mini excluding the items outlined below. We offer refunds and store credits for online purchases. We are not able to offer exchanges and instead encourage you to place a new order for your desired item and return the original item for refund.
Please remember to retain your invoice or proof of purchase when returning your order.
Returns can only be accepted if:
- You request a return within 30 days of receiving your order.
- The item is unused and in its original condition.
- The item is in its original packaging and unworn.
- All items, including gift boxes must be protected in secure packaging when you return the item.
We do not accept returns of:
- Sale Items: We do not offer refunds or credit notes on sale items that have been marked down or red-penned unless the product is faulty, in which case we will provide a full refund (this excludes any discount/promo code).
- Earrings: For hygiene reasons, we are unable to accept any returns on earrings, unless the item is faulty, in which case we will provide a full refund.
- Engraved items: All items that are engraved are not eligible for a return and are final sale.
Please note: All return items will be inspected and quality assurance will be checked. Shipping and gift wrapping costs are non-refundable for change of mind returns.
How to return your items
- Lodge a return by sending an email to rosie-jane@hotmail.com with your order details & clear photos.
- Read our Return Policy and confirm to agree.
- Choose your return resolution. You have the option of a store credit + 10% or a refund to your original payment method.
- Your return fee (if applicable) will be deducted from your original total.
- We will provide the return address & items must be protected in a satchel or secure packaging.
- Drop off your parcel at your nearest Post Office & hold on to the tracking number.
- Once your return has been received, checked and approved by our team your refund or store credit will be processed. Please allow for up to 5 business days for your refund to be received once approved.
Faulty or damaged items
If you received an item online which you believe to be faulty or damaged, please contact us immediately at rosie-jane@hotmail.com with 2 - 3 clear images, your order number and a detailed description and we will be in touch with next steps.
